Optlocal.Ca Incorporated (“OptLocal”) Return Policy

Last Updated June 10, 2021

This return and exchange policy is subject to change. However, no changes to the policy will be applied retroactively to products already purchased. This policy is in addition to the Optlocal.Ca Incorporated Terms and Conditions of Use, available at (“Terms”). Unless otherwise indicated, any capitalized words or phrases in this Return Policy have the same meaning attributed to them in our Terms.


This Return Policy applies to all sellers (for the benefit of all buyers) on the OptLocal Platform. If you are a seller of goods on the OptLocal Platform, you agree to process returns in accordance with this return policy.

Acknowledgement of Buyers

As a buyer, you agree and acknowledge that OptLocal is not the seller of goods on the OptLocal Platform. Goods are sold by independent third-party sellers. We merely facilitate connecting buyers and sellers, and implementing a payment processor.

Where a return is approved, we facilitate the refund via our payment processors once the applicable seller has confirmed receipt of the returned item. In the event of a dispute, we may also consider tracking information and photos showing the item was returned to the applicable seller.


Each seller agrees to accept returns for all non-perishable goods and the seller must refund the full price paid for such goods, for a period of thirty (30) days from the date goods were shipped by the seller. For greater certainty, so long as a buyer initiates the return request during the thirty (30) day period, regardless of whether the goods are received by the seller within that period, the return request is valid. However, all returns must be post-marked for return shipping no later than seven (7) days from the date the return was approved by the seller, or by us, and a return shipping label was created and made available to the buyer.

After the thirty (30) day period, sellers shall have no obligation to accept or process returns or exchanges.

Ineligible Returns

To be eligible for a return, your item (i) must be unused; (ii) in the same condition you received it in; and (iii) in the original packaging. No seller will be responsible for accepting returns for products that were listed as final sale items at the time of purchase.

Commencing the Return Process

To commence the refund process, please request a return by email, sent to us at support@optlocal.ca and to the seller’s email address listed on your electronic receipt. Please also include reference to your order number, displayed on your electronic receipt.

Return Shipping Labels

Via a third party shipper, our platform will assist with the creation of shipping labels for returns and either email them to you, or make them available on the OptLocal Platform.

Return and Exchange Costs

As of the last date of this Return Policy, OptLocal covers the costs of return shipping to the seller’s premises and will arrange for return shipping labels for ordinary returns. However, as a seller, you agree to reimburse OptLocal against all shipping charges and related taxes in respect of defective goods, or goods that were damaged upon arrival.

My Product was Damaged on Arrival

If you received an item from a seller that was damaged on arrival, please take photos of the product as soon as practical and email them to both us ( support@optlocal.ca ) and the seller, when commencing your return request. The seller’s email address is listed on your confirmation email sent to you when you placed your order. Please also include reference to your order number, displayed on your emailed receipt.

If your product was damaged on arrival, you may elect to exchange your product rather than seek a refund. Sellers are only required to replace items if they are defective or damaged at the time of delivery, which they may determine in their discretion, or which we may determine (and override the seller) in accordance with this policy.

When Will I Receive My Refund?

Once your returned item is received and inspected by the seller, they must notify us to process the return payment. Unfortunately, your refund cannot be processed until the item in question has been returned to the applicable seller. If your refund is approved, a credit will be applied to your credit card or original method of payment. We are unable to issue a refund using a different payment method than the one used to purchase your goods. If more than seven (7) days passes from the time you returned your item and you have not received your refund, please email us at support@optlocal.ca

Return Complaints

If you believe that either we or a seller has not complied with the Return Policy, you may lodge a complaint with us at support@optlocal.ca

Upon receipt of a complaint, we will make a determination as to whether a refund will be processed based on the information supplied by both buyer and seller by deadlines we may impose after the complaint is raised. Our refund determinations are final. You agree that pending our determination, we may either (i) refund the purchase price in full; or (ii) deem the sale to have duly concluded and not process the refund.


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